EQ INTELLIGENCE AI, INC.
BILLING TERMS
Effective Date: 7/1/2026
These Billing Terms apply to purchases, subscriptions, setup and implementation services, managed services, trials, installments, renewals, discounts, referral pricing, payment plans, usage-based charges, and other paid EQ Intelligence AI, Inc. (“EQAI”) services unless EQAI expressly states otherwise in a written Order Form, proposal, package description, checkout page, or signed agreement.
By completing checkout, paying an invoice, accepting an Order Form, or otherwise purchasing EQAI Services, Customer agrees to these Billing Terms together with EQAI’s Terms and Conditions.
Package Fees
Customer agrees to pay the fees shown for the selected package, Order Form, proposal, invoice, or checkout.
Fees may include:
Setup and implementation fees
Recurring platform or subscription fees
Managed-service fees
Usage or overage charges
Additional AI Partner, brand, location, user, integration, feature, or data-capacity fees
Installment payments
Professional-service fees
Renewal fees
Applicable taxes
Setup and implementation fees are separate from recurring subscription fees unless expressly stated otherwise.
Setup and Implementation Fees
Setup, onboarding, implementation, configuration, integration, and deployment fees are due according to the applicable package, Order Form, proposal, invoice, or checkout terms.
Unless expressly stated otherwise in writing or required by applicable law, setup and implementation fees are non-refundable once paid.
Setup fees may cover services such as discovery, strategy, platform configuration, AI Partner setup, knowledge-source configuration, assessment creation, routing logic, integrations, analytics setup, testing, quality assurance, deployment, training, and related implementation work.
Setup fees do not generally include recurring platform access or ongoing managed services unless expressly stated otherwise.
Recurring Platform Fees
Recurring platform fees are billed according to the billing frequency selected by Customer.
Depending on the applicable package, billing may occur monthly, annually, or according to another agreed schedule.
Recurring platform fees provide access to the applicable EQAI package and associated functionality during the paid subscription term.
Unless otherwise stated, recurring fees continue until canceled, non-renewed, or terminated in accordance with these Billing Terms and any applicable Order Form or package terms.
Managed-Service Fees
Managed Intelligence, Enterprise, or other managed-service packages may include recurring fees for ongoing platform management, optimization, reporting, analysis, strategy, configuration, support, or other services.
Managed-service fees are billed according to the applicable Order Form, package, proposal, or checkout terms.
Changes to scope, volume, integrations, number of brands or deployments, or level of service may require an adjustment to managed-service pricing.
Trial Periods
If a package includes a trial period, the trial duration, included functionality, and billing start date will be shown at checkout or in the applicable package terms.
Unless canceled according to the applicable terms before the trial ends, Customer authorizes EQAI and its payment processor to charge the payment method on file when the trial converts to a paid subscription.
EQAI may limit, modify, or discontinue trial availability at any time.
Installments and Payment Plans
If Customer selects or agrees to an installment plan or payment schedule, Customer authorizes EQAI and its payment processor to charge each installment according to the agreed schedule.
An installment plan changes the timing of payment; it does not reduce the total committed amount.
Unless otherwise stated in writing, installment obligations remain due even if Customer stops using the Services before all installments have been paid.
Automatic Renewal
Unless otherwise stated in the applicable Order Form, package, checkout page, or written agreement, recurring subscriptions automatically renew for successive periods equal to the then-current billing period.
For example:
Monthly subscriptions generally renew monthly.
Annual subscriptions generally renew annually.
Customer authorizes EQAI and its payment processor to charge the applicable renewal amount using the payment method on file.
EQAI may provide renewal notices where required by law or applicable agreement.
Cancellation
Customer may cancel future subscription renewal according to the cancellation method provided by EQAI.
Unless otherwise stated, cancellation takes effect at the end of the then-current paid subscription period.
Cancellation does not ordinarily result in a refund or prorated credit for the remaining portion of the current paid period.
Cancellation also does not eliminate payment obligations associated with an annual commitment, installment plan, minimum-spend arrangement, fixed term, or other committed payment obligation.
Refunds
Except where an applicable Order Form, package, checkout page, refund policy, or written agreement expressly provides otherwise, or where required by applicable law:
Fees already paid are non-refundable.
Setup and implementation fees are non-refundable.
Recurring platform fees are non-refundable once charged.
Managed-service fees are non-refundable once charged.
Usage and overage charges are non-refundable.
EQAI may issue credits, refunds, or adjustments in its discretion, but doing so in one instance does not create an obligation to do so in future instances.
Committed Terms
Some packages may require a fixed subscription term, annual commitment, minimum-spend commitment, or other contractual term.
If Customer terminates, stops using the Services, or requests cancellation before expiration of a committed term, Customer remains responsible for unpaid committed fees unless EQAI agrees otherwise in writing.
Usage Allowances and Overage Fees
Certain packages include usage allowances or data-capacity limits.
Usage may be measured by metrics including:
Website sessions or visits
AI Partner conversations
Messages or interactions
Model calls
Tokens
Assessments
Reports
Users
Leads
Tracked events
Campaigns
API requests
Locations
Brands
Data volume
AI processing
Tool usage
Or similar operational metrics
Usage exceeding included allowances may result in overage charges, required upgrades, additional capacity fees, or other billing adjustments according to the applicable package or overage schedule.
Changes in Usage or Scope
If Customer’s usage, data volume, deployment footprint, integrations, number of brands, number of AI Partners, locations, users, or service requirements materially exceed the scope of the purchased package, EQAI may recommend or require a package adjustment.
EQAI will not ordinarily apply new recurring pricing retroactively unless required to account for previously incurred usage-based charges.
Additional Services
Services outside the scope of the purchased package may be billed separately.
Examples may include:
Custom development
Additional integrations
Custom analytics
Additional AI Partners
Additional brands or locations
Custom assessments or workflows
Migration work
Specialized implementation
Professional services
Additional training
Strategic consulting
Other custom work
EQAI will communicate applicable charges before beginning separately billable work unless the applicable agreement already establishes those rates.
Taxes
Customer is responsible for applicable sales, use, value-added, goods and services, withholding, or similar taxes associated with the purchase of EQAI Services, excluding taxes based on EQAI’s net income.
Where EQAI is legally required to collect applicable taxes, those amounts may be added to Customer’s invoice or checkout total.
Discounts, Referral Pricing, and Promotional Pricing
Discounts, referral pricing, promotional pricing, beta pricing, pilot pricing, credits, and other special pricing apply only where shown at checkout or confirmed by EQAI in writing.
Discounts may apply only to specific:
Packages
Fees
Setup charges
Subscription periods
Billing cycles
Customers
Referral arrangements
Or promotional periods
Unless expressly stated otherwise, discounts do not automatically apply to:
Taxes
Overages
Additional services
Plan upgrades
Future renewals
Enterprise services
Or newly added scope
Expiration of promotional or discounted pricing may cause billing to revert to the then-applicable standard or agreed rate.
Payment Authorization
Customer authorizes EQAI and its third-party payment processor to charge the payment method provided for all amounts due under the applicable purchase or agreement.
Customer is responsible for maintaining accurate and current billing and payment information.
Customer represents that it is authorized to use the payment method provided.
Payment Processor
Payments may be processed through third-party payment providers such as Stripe or another payment processor selected by EQAI.
EQAI generally does not directly store complete payment-card information where that information is handled by the payment processor.
Customer’s payment transactions may also be subject to the payment processor’s applicable terms and privacy practices.
Failed Payments
If a payment fails, EQAI may:
Retry the payment method
Request updated payment information
Send billing reminders or collection notices
Restrict certain functionality
Suspend access to the Services
Terminate Services for continued nonpayment
Or pursue other lawful collection remedies
Where reasonably practicable, EQAI will provide notice and a reasonable opportunity to cure undisputed overdue amounts before terminating access.
Customer remains responsible for amounts properly due.
Chargebacks and Payment Disputes
Customer should contact EQAI at support@eqintelligenceai.com before initiating a payment dispute where Customer believes a charge is incorrect.
Fraudulent, abusive, or improper chargebacks may result in suspension or termination of Services.
Nothing in this section limits any lawful rights Customer may have regarding unauthorized or incorrect charges.
Upgrades and Downgrades
Customer may request a package upgrade at any time, subject to availability and applicable pricing.
Upgrades may take effect immediately and may result in prorated or additional charges.
Downgrades generally take effect at the beginning of the next billing period unless EQAI agrees otherwise.
A downgrade may reduce available features, usage capacity, integrations, support, stored data access, or other functionality associated with the prior package.
Suspension for Nonpayment
EQAI may suspend or restrict access to the Services if Customer fails to pay undisputed amounts when due.
Suspension does not eliminate Customer’s outstanding payment obligations or extend an existing subscription or commitment period.
EQAI may restore access after overdue balances and any applicable fees are resolved.
Termination and Outstanding Fees
Termination of Services does not eliminate payment obligations that accrued before termination or were committed under an applicable Order Form, installment plan, subscription term, or other agreement.
Any outstanding undisputed fees become immediately due upon termination where permitted by the applicable agreement and law.
Pricing Changes
EQAI may change standard pricing from time to time.
Pricing changes will generally apply prospectively.
For active recurring subscriptions, EQAI will provide notice of material pricing changes before those changes apply where required by law or agreement.
Pricing specified in a signed Order Form or fixed-term agreement will remain governed by that agreement during the applicable committed term unless otherwise stated.
Order of Precedence
If these Billing Terms conflict with a separately signed Order Form, enterprise agreement, or other written agreement executed by EQAI and Customer, the separately signed agreement controls with respect to the conflicting billing provision.
Otherwise, the applicable package and checkout terms supplement these Billing Terms.
Changes to Billing Terms
EQAI may update these Billing Terms from time to time.
Updated Billing Terms will be posted with a revised Effective Date.
Where required by law or where a change materially affects an existing paid commitment, EQAI will provide additional notice.
Contact
Questions regarding billing, payments, subscriptions, invoices, cancellation, or these Billing Terms may be sent to:
EQ Intelligence AI, Inc.
Email: support@eqintelligenceai.com
Terms and Conditions:
https://app.eqintelligenceai.ai/terms
Privacy Policy:
https://app.eqintelligenceai.ai/privacy